[01] COURSE INTRODUCTION 课程介绍
What is Human Resources? What do they do? How essential a function are they?
Human Resource is a function that every organisation has. Its involvement does not
only begin from the time a requirement is posted for a particular role, position,
designation, or a vacancy, it continues to every aspect of an employee’s role in the
organisation.
Everyone who has ever worked will know the involvement of the HR at some of the
other stage of their life in the organisation. HR plays a vital role in the life of any
organisation.
HR is considered to be a support function because it’s work is to support the
business in entirety by sourcing, finalizing, hiring, and training candidates for the
job. They are responsible for ensuring that they get the right candidate that fits the
role as defined by the operations or other support functions.
One can say they are the people who work on the back of the stage. Sometimes
their involvement seems invisible, however, once everything has been done the
way it is supposed to be done, we tend to ignore their contribution at times. And,
sometimes we actually question what they do.
HR for non-HR: Full suite focuses on the following areas:
✓ Mindset
✓ Problem solving skills
✓ Strategy planning
✓ Motivation
✓ Communication skills
什么是人力资源?他们的职责是什么?它有多重要?
人力资源是每个组织不可或缺的一部分,其职责不仅仅从岗位发布开始,而是贯穿员工在组织中的各个阶段。
所有曾在职场工作过的人都知道,人力资源在某些阶段的参与 对于组织及其成员至关重要。他们是支持业务发展的关键力量,通过招聘、录用、培训等确保合适的人选加入团队。他们的贡献往往在幕后,但对组织运作至关重要。
本课程旨在让非人力资源人员全面了解以下核心领域:
✓ 思维方式
✓ 问题解决能力
✓ 策略规划
✓ 激励技巧
✓ 沟通技能
[02] WHO SHOULD ATTEND 适合对象
• Managers, HR executives, non-HR professionals who are responsible for HR activities
• Managers and professionals who are tasked with launching an HR department
• Management and leadership role holders,
• Human resource professionals, Business owners and businesspersons of various pedigree
• Anyone who wants to understand what HR role could be.
• 经理、非人力资源专业人士、负责部分人力资源职责的管理者
• 需要建立人力资源部门的管理者
• 人力资源专业人员
• 商业领导者和企业家
• 有意了解人力资源角色的人士
[04] METHODOLOGY 教学方法
This programme has s designed deliberately structured to test and bring out the best in the teams. It is to combine the best features of “Experiential Learning” with elements of intensive debriefings and reflections. There will be stimulating classroom discussions along with highly intriguing exercises.
Our programs are initiatives which able to encourage people to think to become more innovative. It is not only a knowledge to share, it is also able to a practical experience in actual life. We believe individual behaviour and attitude are the major basic to affect their way in doing work and leading a team. Thus, we design this beneficiary program which involve extensive use of case studies, debriefing, role play, feedback, games and activities, group discussion, lectures, story-telling, brainstorming.
本课程采用“体验式学习”与深入讨论结合的方式,包含案例研究、角色扮演、反馈互动、团队游戏及分组讨论,旨在激发学员的创新思维与实际操作能力。
[05] DATE, TIME, METHOD 日期/ 时间/ 地點
日期:17-18 February 2025 (Mon-Tue)
时间:9.00am - 5.00pm
地点:Bangi Resort Hotel
费用:[HRDF Claimable]
- Early Bird Offer (before 1 Feb 2025) – RM1600
- Special Offer (before 13 Feb 2025) – RM1700
- Normal Fee – RM1800
>> Fee includes Course Notes, Certificate of Completion and 8% Service Tax.
** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.
HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Public
Course Code: 10001516684
[06] COURSE CONTENT
DAY ONE 第一天
Module 1 – General HR
• Role of HR in an organisation
• Why non-HR roles intersect with HR responsibilities
• HR’s impact on business outcomes and team performance
第 1 单元 - 人力资源基础
• 人力资源在组织中的角色
• 非人力资源角色与人力资源职责的交集
• 人力资源对业务成果和团队绩效的影响
Module 2 – Recruitment Essentials for Non-HR Managers
• Understanding the recruitment process and HR’s role
• Writing effective job descriptions and screening resumes
• Conducting structured and behavioural interviews
• Assessing candidates for skill, culture, and team fit
第 2 单元 - 招聘基础
• 招聘流程与人力资源的作用
• 撰写有效职位描述与筛选简历
• 结构化和行为面试技巧
• 评估候选人的技能、文化与团队契合度
Module 3 – Onboarding & Integration
• The importance of onboarding in setting the foundation for employee success
• Effective onboarding practices: Welcoming, training, and mentoring
• Non-HR managers’ role in ensuring a smooth integration
第 3 单元 - 入职与融合
• 入职的重要性及其对员工成功的影响
• 高效的入职实践:欢迎、培训和辅导
• 非人力资源管理者在入职中的关键作用
Module 4 – HR Policies & Compliance Basics
• Overview of essential workplace policies (e.g., code of conduct, attendance, and leave policies)
• Introduction to compliance laws in Malaysia (e.g., Employment Act, EPF, SOCSO)
• Non-HR responsibilities in ensuring compliance
第 4 单元 - 人力资源政策与合规基础
• 重要职场政策概述(如行为守则、考勤及休假政策)
• 马来西亚相关法律介绍(如《就业法》、公积金、社会保险)
• 非人力资源人员在确保合规中的责任
Module 5 – Employee Engagement Basics
• Understanding employee engagement & its impact on performance
• Techniques to foster motivation, teamwork, and a positive work environment
• Recognizing and addressing disengagement
第 5 单元 - 员工参与基础
• 了解员工参与及其对绩效的影响
• 促进动力、团队协作和积极工作环境的技巧
• 识别并解决员工的不满
Q&A Session
问答环节
End of Day One
第一天结束
DAY TWO 第二天
Module 6 – Performance Management Essentials
• Setting and aligning Key Performance Indicators (KPIs) with organizational goals
• Conducting performance reviews: Delivering constructive feedback
• Addressing underperformance and developing improvement plans
第 6 单元 - 绩效管理基础
• 设定和对齐关键绩效指标(KPI)与组织目标
• 开展绩效评估:提供建设性反馈
• 处理绩效不足问题并制定改进计划
Module 7 – Recognition & Retention Strategies
• The importance of recognition in motivating employees
• Best practices for non-HR leaders to implement recognition programs
• Techniques to retain top talent through career development and engagement
第 7 单元 - 认可与保留策略
• 认可员工对激励的重要性
• 非人力资源管理者实施认可计划的最佳实践
• 通过职业发展与参与留住顶尖人才的技巧
Module 8 – Conflict Resolution for Non-HR Professionals
• Types of workplace conflicts and their root causes
• Steps to resolve conflicts effectively
• When to escalate issues to HR
第 8 单元 - 冲突解决基础
• 职场冲突的类型及其根本原因
• 高效解决冲突的步骤
• 何时将问题升级至人力资源部门
Module 9 – Coaching & Mentoring for Employee Growth
• The role of managers in coaching and mentoring employees
• Techniques to guide employee development and growth
• Building trust and fostering open communication within teams
第 9 单元 - 辅导与指导员工成长
• 管理者在员工辅导与指导中的角色
• 引导员工发展与成长的技巧
• 建立信任并促进团队内部的开放沟通
Module 10 – Aligning HR Practices with Organizational Goals
• How HR and non-HR functions work together to achieve organizational objectives.
• Building a collaborative relationship between managers and HR teams
• Leveraging HR tools and systems for better team management
第 10 单元 - 人力资源实践与组织目标的对齐
• 人力资源与非人力资源功能的协作方式
• 管理者与人力资源团队之间的合作关系
• 利用人力资源工具与系统提升团队管理
Q&A Session 问答环节
End of Training 课程结束
Copyrights 3ntity Sdn Bhd 2019
[07] TRAINER PROFILE 培训师简介
KALVIN GOH
HRD Corp Accredited Trainer
Kalvin Goh began his career as an account assistant with stints in accounting, audit and taxation. He is a well sought after trainer with insightful knowledge and practice in both human resource and accounting.
With extensive training experience, Kalvin has successfully guided hundreds of participants in enhancing their communication skills and boosting self-confidence through his engaging programs. His approach helps individuals overcome communication barriers and foster personal growth, which is crucial in both professional and social settings.
Additionally, Kalvin collaborates with clients to devel- op effective market strategies, resulting in increased sales and top-performing sellers. He emphasizes the importance of self-communication as a core tool for building confidence and improving interpersonal relationships, making his training highly valuable for HR initiatives focused on talent development, leader- ship, and team effectiveness.
Among his clients are Nirvana Malaysia’s 363 Dino Club, Salon Learning Club U Ping, iBoxChain Sdn Bhd, Southern College Business Management Organisation, Yuan Man Association, BNI Chapter, Petron Malaysia, Sri KDU Selangor, Intretech, KPJ Shah Alam, Steelcase, Al-Futtaim, Dialog, Honda Spare Parts, Sharp, Soode, CTOS, Faire Holding Group etc.
Goh’s professional highlights include:
• Diploma in Business Studies (Accounting), Tunku Abdul Rahman College
• Fundamental Level of ACCA
• Professional Enhancement Certificate in Sales & Marketing, AMU
• Humanistic Management Consultant
• HRDF TTT Certified Trainer (TTT/22736)
• Certified Integrated Service Industry Management Professional
• National Guild of Hypnotists (NGH) member
• Training and consulting since 2016
[08] ENQUIRY/ REGISTRATION
Email: yes@sst2u.com
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