To become a fire preventer is better than to become a fire fighter. Since the business environment today is getting more and more competitive and challenging nowadays. Manufacturers are under ever increasing pressure to Improve Customer Satisfaction, Improve Quality, Reduce Scrap, Reduce Product Cost, Reduce Cycle time, Reduce Inventories and Improve Overall Productivity.

The Quality Control Circles (QCC) not only able to provide an opportunity to the direct labor to work together with their supervisors using QCC Tools and Techniques to solve problems in a systematic approach, but also able to prevent problem from happening if we are able to make use it correctly. Hence, QCC will be an important group to help organization to reduce cost through the prevention of potential problems.

[02] WHO SHOULD ATTEND

All employees and supervisory personnel who involved in preventive action and willing to improve through QCC.

[03] METHODOLOGY

• Lecture
• Games / Activities
• Workshop / Exercises
• Discussion & Presentation

[04] COURSE OBJECTIVES

This course is designed to provide participant with the basic understanding of the followings to:

• Provide understanding on further/advance QCC concept and techniques.

• Enable participants to implement QCC activities using primary PDCA Problem Solving methodology in the organization.

• Provide both understanding and application of the tools for analyzing and interpreting data for potential problem solving and process control.

[05] DATE, TIME & FEE

Date:   7 June 2023 (Wed)

Time:   9.00am - 5.00pm

Mode: Online/ Interactive

Fee: [HRD Corp Claimable]

 - Early Bird Offer (before 19 May 2023) - RM600

 - Special Offer (before 2 Jun 2023) - RM650

 - Normal Fee - RM700

    >> Fee includes Course Notes, Certificate of Completion and 6% Service Tax.

 ** OFFER **

   - 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

[06] COURSE OUTLINE

08:30 am   Registration

09.00 am   Quality Control Circle

                  • Introduction to QCC?
                  • QCC Objective & Benefit in term of prevention

                  • QCC Roles & Structure

09:45 am   Quality Control Tools & Techniques

                  • Overview of quality control tools
                  • Quality Control Techniques
                  • Application in the PDCA Problem Solving Process or other problem solving methods

10:30 am   Morning Break

11:00 am   Corrective Actions & Preventive Actions (CAPA)

                   • Defining CAPA

                   • The requirement for CAPA in ISO explained

                   • Know the purpose of Corrective Action Preventive Action (CAPA)

                   • Do we have a problem? or an opportunity?

                   • Is Corrective Action needed or Prevention warranted?

12:30 pm    Lunch Break

01:30 pm   Problem Solving Techniques

                   • Problem Solving, Planning for Plan-Do-Check-Act (PDCA)

                   • PDCA

                   • Purpose and Objectives

                   • Problems @ work

                   • Define the problem

                   • Break down the problem

                   • 80/20 Rules & Principles

                   • Set focused target

                   • Methods to identify root causes

                           - Brainstorming session

                           - Ishikawa 

                           - Fishbone diagrams

                           - Pareto Diagrams

                            - 5 Whys Technique

                       • Root cause analysis

                       • Preventive Actions

                            - Poka Yoke and Error Proofing your Processes

3:00 pm    Afternoon Break

3:30 pm    Problem Solving, Do - Check - Act

                  • Implement countermeasures

                  • Check action
                  • Standardize and share

4:00 pm    PDCA Hand - On Workshop

                  • Reference to Kerry Ingredients problems at work/ case studies

                  • Wrap up

5:00 pm     End of Training

[07] SPEAKER PROFILE

BRIAN WEE 

HRDF Certified Trainer, Consultant

Brian Wee was Head of Human Resources, Internal QMS Auditor and Corporate Trainer of MMC for a holding company of oils refineries in Malaysia. He holds a Master of Business Administration and a Post Graduate Diploma in Business Administration from Heriot Watt University, United Kingdom. He also has a Certificate and a Diploma in Personnel Management. He is a Certified Human Resource Professional (CHRP), an Ordinary Member of Malaysian Institute of Human Resource Management (MIHRM), PSMB Certified Trainer and PSMB Human Resource Consultant. Wee has attended a three days Effective Training Evaluation program by Ms Beverley Jeffreys of Chisholm Institute, Australian National Training Authority (ANTA). He brings with him more than 15 years of working experience in Human Resource of large manufacturing companies. He is a Resource Training person for Malaysian Institute of Personnel Management (MIPM), Malaysian Institute of Purchasing and Material Management, UBS Commercial Institute, Open University Malaysia, Asia e University and UTM Space Executive Diploma Programs and others. He started off his career in 1980 as a Senior Officer with the Ministry of Information where stayed for 15 years and gained extensive management experience. Later he moved to a Japanese based company where he was in charge of all spectrums of Human Resource functions. During that time, he acquired some Japanese management skills such as Kaizen, Zero Defect, JIT, Quality Control, Quality Assurance, ISO QMS and EMS Awareness Program and many others. He developed and trained QC, ISO QMS and EMS and productivity related modules for the Wilmar International Group of companies’ employees. In his present capacity, he develops modules and trains his employees and many organizations. He is also a part time lecturer for academic courses, namely Certificate & Diploma Program for Malaysia institute of Human Resource Management, Supervisory Module for Certificate & Diploma for Malaysian Institute of Purchasing & material Management, Executive Diploma of Human Resource Management for UTM SPACE, Asia e University, Southern College University and Open University Malaysia and Professional Short Course in Mandarin for Human Resource subjects and English Conversation & Communication Skills for User Business School (UBS). His much in demand programmes are Effective Supervisory Skills, Purchansing & Negotiation Skills, 8D Team Problem Solving Methods, Total Preventive Maintenance, ISO QMS AND EMS Awareness Program, UTM SPACE ISO QMS Modules, Effective QA/QC Inspectors, QC Tools, QCC, Effective Communication and Motivation Program, Excellent Clerical Skills, Excellent Customer Service, Effective Business English Communication Skills, Report Writing Skills, Effective Presentation Skills, Teambuilding Program, Positive Working Attitude, Malaysian Labour Laws and Industrial Relation Laws, Understanding of Employment Act 1955, Handling Misconduct and conducting Domestic Inquiries, Effective Salary Computation and Administration, Handling Problematic & Difficult Employees, Report Writing Skills, Drafting an Employment Contract, Effective Human Resource Management, HR for Non HR Executive / Managers, People Management, Leadership Skills, Balanced Scorecard, Key Performance Indicators and others. Among some of his training participants and/or consultancy services included Kyocera, Sunpower, TJ Wang Group (Accountancy & Secretarial Services), Lii Hen Group, China Press, White Horse Ceramic, ML Plastics Sdn Bhd, Yee Wan manufacturing, Southern College, Foo Yew High School, MITI, Police Academy (Technical),Champion Precision, JK Sumi Wire, Muar Ban Lee Engineering, Autoveyor, Southern Lion, Seiko Electric, CSC Steel, San Miguel Yamamura Plastic, Ornapaper, Umicore Malaysia, Alloy Consolidated (MTD Group), Panasonic AVC Network, Southern College University, Infineon Technilogies, to name a few. Mr. Brian Wee had provides HR & Quality and Productivity Consultancy Services to Li Hen Group, a furniture exporter and manufacturer, Omega Printer, Golpar Plastic Injection, Dian Pang Supermarket and others.

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

Contact:

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   - Teo (011 - 3178 9203)

   - Logesh (012 - 503 0346)

   - Siti (012 - 383 8603)

   - Han (019 - 323 0507)