Developing Effective Human Resource Policies and Employee Handbook
Course Information
  • 28-Feb-2020
  • The Light Hotel, Prai
  • Serene Yap
  • English
  • RM 650
  • 9am - 5pm
Effective Human Resource Policies and Employee Handbook will describe expectations and clarifies employees’ doubts regarding standard policies & procedures, performance and promotion criteria, compensation & benefits provided, fringe benefits entitlement, etc. Human Resource Policies must be carefully drafted to be clear and unambiguous to avoid legal disputes and disruption to work flow.
This course is designed to provide useful tips to participants to effectively write or revise your Human Resource policies or Employee Handbook to suit the needs of your respective organizations. Discover and avoid the elements that will turn your policies and practices into liabilities.


Upon completion of this program, participants will be able to:
• Cultivate skills you’ll need to develop your policies & procedures and Employee Handbook
• Be prepared for Compliance Audit
• Ensure your Organisation’s HR Policies & Procedures are in line with the Labour Laws and relevant legislations
• Know how to avoid legal disputes by inserting a Disclaimer
• Establish concrete policies, retooled and put in place before contentious issues arises
• Discover the one thing every employer must do when modifying a policy to stay legally safe
• Practical skills and knowledge regarding the most effective and cost-efficient means of drafting, updating and disseminating your Company’s Policies to your employees


• Interactive Presentation
• Brainstorming and Case Studies
• Practical and Team Experiential Learning
• Quizzes
• Questions and Answers


• Human Resource Practitioners / Managers
• Human Resource Executives / Assistants
• Office Managers / Administrator
• Personal Assistants and Secretaries
• Business Owners


DATE: 28 February 2020 (Fri)
VENUE: The Light Hotel, Prai


FEE: Early Bird Offer (before 27 Jan 2020) - RM 550
Special Offer (before 11 Feb 2020) - RM 600
Normal Fee - RM 650

>> Fee includes Course Notes, Lunch, Refreshments/ Tea Breaks, Certificate of Attendance & 6% Government Service Tax

(i) SST2u Loyalty Card Member - overriding 10%


Writing HR Policies & Procedures and Employee Handbook
• How to and Where to Starts
• When need to Revise Policies
• Getting rid of the Writer’s block
• Writing disclaimers
• Eliminating discriminatory language
• Compliances to relevant Employment Acts and Regulations
Employment Policies and Procedures
• Recruitment and Selection Policies
• Probationer and Confirmation Policies
• Employment and Promotion Policies
• Transfer Policy
• Performance Appraisal Policy
• Developing Induction/Orientation slides and Programs
• Training Policy and Training Bond
Termination of Contract Policies and Procedures
• Normal Termination
• Retirement
• Retrenchment
• Dismissal due to Misconduct
Rules & Regulations and Compensation & Benefits
• Hours of work and Overtime Policies
• Sick leave and Hospitalisation Policies
• Maternity Leave Policy
• Annual Leave and No Pay Leave Policies
• Emergency Leave Policy
• Medical Benefits Policies
Code of Conduct Policies and Procedures
• Personal and Professional conduct
• Substance, drug and alcohol abuse
• Confidentiality and ethics
• Email and internet usage
Ethics Escalation Policies
• Whistleblower Policy
• Anti-Bribery Policy
• Anti-Fraud Policy
Corporate Responsibility Policies
• Sexual Harassment Policy
• Anti-Discrimination Policy
Disciplinary Policies and Procedures
• List of Minor and Major Misconduct
• Documentations and Procedures



Serene Yap is a HR Trainer and Consultant. She has been involved in all aspects of human capital development and management for more than 20 years. She holds an MBA in General Management, is a certified NLP Practitioner by ISNS, Certified Master Class Trainer and a PSMB approved Trainer. Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services.

She has developed and conducted many HR programs covering both the Employment Act 1955, Sabah Labour Ordinance and Sarawak Labour Ordinance. Notable programs are Employer’s and Employee’s rights in HR Management, Developing HR policies, HR Documentations and SOPs, Behavioral-based Interview, and Managing Misconduct and Domestic Inquiry amongst others. Besides training, Serene also consults and has successfully carried out consultancy projects from HR Audit, Policies & Procedures and Employee Handbook; Retrenchment Strategy and Execution to HR Department Startup and HR Team Coaching over the years.


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